Frequently Asked Questions
Rocket Fibre's Comprehensive Guide to Seamless Connectivity
No, If you have an existing router that was working with your connection then this will be ok to use however if you are installing a new connection you will need to purchase a compatible router.
If everything is ready, then we can do this next day where order is places before 2pm.
Recommend ASAP as can have ready for moving in. When placing your order state your moving in date and we will try our best to get your line activated on the same date.
No, but you will receive a leaflet with your router that shows you how to set up your new router.
Our contract lengths range from 3 months to 36 months, and for contracts of 12 months or more, we offer a complimentary router.
Yes, we can provision a phone line with any broadband products.
Yes, you can have multiple phone numbers for each of our broadband products.
Migration from an existing provider will cost £12 Inc VAT.
As we use CGNat you may find you need a static IP address. Static IP addresses can be purchased during the ordering process and will cost £5 pm per IP address that is required.
Yes, please contact our customers services to speak about upgrading your connection.
Once your order has been placed the following steps will happen;
1. Order Received by Rocket Fibre.
2. Portal Access Granted.
3. New Install / Migration request placed with provider.
4. Activation date given to customer
5. You are now live.
